Communications is one of the most important services within the Ascension Parish Sheriff’s Office. The men and women who serve in 9-1-1 Communications are responsible for maintaining the essential information link between the public and our law enforcement officers in the field. They are highly trained and capable of handling the thousands of calls that come through the Communications Center each month.
Our Mission is to serve the citizens and the public safety community by providing quality service, reflecting our compassion and concern for the quality of life of all citizens.
Typically, the 9-1-1 Communications Dispatchers are the first contact with the citizen, and the decisions they make can dictate the entire department's response.
The Communication Dispatcher's job is to listen to the information offered by the caller, ask appropriate questions to discover the true nature of the call, assess the information quickly, and then make a decision on how to manage the call.
All calls that require a police officer to respond to a location are entered into the computer aided dispatch (CAD) system and prioritized.
The calls are then dispatched by radio and by computer to a mobile data terminal (MDT) to the appropriate patrol area unit.
The interior of the 9-1-1 Communications Center has been totally renovated and equipped with the latest technological equipment on the market. The Center has the latest up-to-date Computer Aided Dispatch (CAD) equipment, encrypted channel frequency for security, radio frequency identification and locator and the most modern 911 call back emergency system available. Integrated systems include the most advanced ergonomically designed chairs, modernized desk console work stations, and special interior lighting.
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